Returns Policy

Returns Policy

We always hope that your order meets your expectations, however if you are dissatisfied with your order, or change your mind, you can return it for an exchange or refund (within 14 days from the date of dispatch).
Please contact our Customer Service team per email sales@ivymaybridal.com within 14 days of your original order shipment date, quoting your order number and we will explain how to return your product(s). Please note we can only offer a refund if returned within 30 days from the date of dispatch.
Products must be returned in their original condition and unfortunately, we are unable to accept items back that have been opened or used, unless the product is damaged or defective. We also are unable to accept returns on earrings or jewellery sets that include earrings, due to health and safety reasons.

Unfortunately, your original delivery cost will not be refunded. Your return request will be processed promptly and are processed within 6 working days of receipt.
Once your return has been processed, an email will be sent to confirm the completion of your refund or exchange.
Refunds will only be made against the original PayPal account used.
Once we receive and inspect your return, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. When you return a product or products, we recommend you use a trackable shipping service or purchase shipping insurance. We cannot guarantee that we will receive your returned item
No Products may be returned to Ivy May Bridal without the prior Agreement in writing of Ivy May Bridal. Subject thereto any Products returned which Ivy May Bridal is satisfied were supplied subject to defects of quality or condition which would not be apparent on inspection shall either be replaced free of charge or, at Ivy May Bridal’s sole discretion Ivy May Bridal shall refund or credit to the Customer the price of such defective Products but Ivy May Bridal shall have no further liability to the Customer.
Ivy May Bridal shall be under no liability in respect of any defect arising from fair wear and tear, or any wilful damage, negligence, subjection to normal conditions, failure to follow Ivy May Bridal’s instructions (whether oral or in writing), misuse or alteration of the Products without Ivy May Bridal’s approval, or any other act or omission on the part of the Customer, its employees or agents or any third party.
Subject as expressly provided in this Agreement, and except where the Products are sold under a consumer sale, all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
The Customer shall be responsible to ensure that, except to the extent that instructions as to the use or sale of the Products are contained in the packaging or labelling of the Products, any use or sale of the Products by the Customer is in compliance with all applicable statutory provisions and that handling and sale of the Products by the Customer is carried out in accordance with directions given by Ivy May Bridal or any competent governmental or regulatory authority. The Customer will indemnify Ivy May Bridal against any liability loss or damage which Ivy May Bridal might suffer as a result of the Customer’s failure to comply with this condition.